Refund policy

Thank you for choosing Nyxaveront, owned and operated by COZYROOTS INC. We are committed to helping you protect and elevate your living space with our premium stretch, waterproof, and pet-friendly sofa covers and furniture protectors. If your slipcover doesn't fit your couch or you're not completely satisfied with your purchase, we're here to assist you every step of the way.

1. Eligibility Requirements for Returns

To be eligible for a refund or replacement, your item must meet the following criteria:

• The return request must be initiated within 30 days of carrier delivery.
• Items must be in clean, unwashed, and undamaged condition, free of pet hair, strong scents, or stains.
• All original packaging, tags, and included accessories (foam anti-slip tucking sticks, straps, and buckles) must be returned together.
• Proof of purchase or your original Nyxaveront Order Number must be provided.

2. Free Couch Sizing & Fit Exchanges

We understand that living room furniture encompasses diverse designs — from traditional armchairs and loveseats to 3/4-seater couches, modular sectionals, and reclining chairs.

• If you ordered a size that is slightly small or large, reach out to our team with a photo of your couch.
• Our fit experts will evaluate your furniture dimensions and guide you through an easy size exchange to ensure a clean, tailored drape.

3. Damaged, Defective, or Incorrect Deliveries

Please inspect your package upon arrival. In the rare event that your slipcover arrives defective, torn, or you received an incorrect color/size:

• Email us within 48 hours of delivery at contact@nyxaveront.com with your order number and clear photos of the issue.
• We will immediately arrange a free replacement or issue a full refund — no return shipping fees required for damaged or defective items.

4. How to Initiate a Return

1. Submit Request: Contact our support desk at contact@nyxaveront.com with your order number, reason for return, and whether you prefer an exchange or refund.
2. Receive Return Instructions: Our team will review your request within 24 hours and provide an authorized return authorization (RMA) with destination warehouse instructions.
3. Ship Package: Securely package the sofa cover in its original bag with all foam anchors and mail it using a trackable shipping courier.

5. Inspection & Refund Processing

Once your returned package arrives at our warehouse, our quality control team will inspect the item within 1 to 2 business days. Approved refunds are credited directly to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days.